Customization 🪡 ￼￼

FAQ

What materials do we use ?

Our creations are entirely handmade using crochet, with love.
We use 100% cotton yarn, OEKO-TEX® certified and produced in Europe.
Each piece is crocheted with T-shirt yarn: a thick, strong, and durable yarn.

How to care for and clean your creations ?

To preserve the quality of your creations, hand washing only is recommended (no washing machine or tumble dryer).
Use water and a mild soap.
Gently rub with your fingers or a small toothbrush on the affected areas.
Allow to air dry flat.

What are the production and delivery times ?

Each piece is a unique and personalized creation, made to order. Your order is created and shipped within 7 business days.
Once shipped, delivery times are as follows: Metropolitan France: 2 business days. Europe & Overseas: 3 to 10 business days. International: 5 to 10 business days.

Can I return an item ?

Yes, returns are accepted provided the items are in their original condition.
If there is a problem upon receipt of the order, please contact customer service.
Note: Return shipping costs are at the customer's expense.

What is the difference between the classic and wide-base bag formats ?

Some bag models allow you to choose between two formats depending on aesthetic preferences:

Classic format: It has a traditional flat base.
Wide base format: It differs with a small wave shape at the bottom of the bag, which creates a slightly wider base.

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